RETURNS OR EXCHANGES

Thank you for purchasing women’s clothing, footwear, and handbags from this website. To ensure a smooth shopping experience, please carefully read the following terms and conditions before requesting a refund or return.

I. Return Request Period

Customers may submit a request for a refund or return within 7 days of receiving their items. Requests submitted after this specified period may not be accepted.

II. Eligible Cases for Refunds/Returns

Refunds or returns may be requested under the following circumstances:

The item has quality defects;
An incorrect item was received;
The item was severely damaged during transit;
The item significantly differs from the description in the order.

If a return is requested due to personal reasons (e.g., incorrect size, personal dislike, color mismatch with expectations, etc.), the item must remain in a brand-new, unused condition, and the associated return shipping costs are typically borne by the buyer.

III. Cases Ineligible for Refunds/Returns

Refunds or returns are generally not supported under the following circumstances:

The item has been worn, used, washed, or subjected to artificial damage;
The item’s tags, original packaging, or accessories are missing;
The item is a special offer, clearance item, or custom-made product;
The return request period has expired;
Delivery failed due to an incorrect address provided by the customer;
The item was returned independently without prior confirmation from customer service.
IV. Refund Process
Contact customer service to submit a refund or return request;
Provide your order number and relevant photos of the item(s);
Once your request has been reviewed and approved, we will provide return instructions;
The customer must ship the item(s) back within the specified timeframe;
Upon receiving and inspecting the returned item(s), we will process the refund within 3–7 business days.

Refunds will be issued back to your original payment account. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank or payment institution.

V. Return Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors (receiving the wrong item) will be borne by us;
Return shipping costs for returns requested due to personal reasons will be borne by the buyer;
Original shipping fees for the order are generally non-refundable (where applicable).
VI. Return Address

Please ensure you contact customer service to obtain confirmation details before returning any items; do not ship items back directly without prior confirmation.

Return Address:

VII. Billing Information

All products on this website are sold as One-Time Purchases. There are no automatic renewals;
There are no recurring subscription fees;
Users are required to pay only the amount of their current order;
No periodic charges will be incurred.
VIII. Contact Us

If you have any questions regarding refunds, returns, or your order, please contact us via our website’s online customer service or our official email address. We will assist you as soon as possible.