HElP CENTER
- What products do you sell?
We primarily sell women’s clothing, shoes, and bags. Our selection covers a wide range of styles—including everyday wear, professional attire, casual looks, date-night outfits, and the latest fashion trends—helping our customers effortlessly complete their entire look.
- How do I choose the right size?
Every clothing item and pair of shoes comes with a detailed size chart. We recommend making your selection based on your height, weight, and foot length. If you fall between two sizes, we suggest choosing the size that best suits your preference for a looser or more comfortable fit; alternatively, you may contact our customer service team for advice.
- Do the product colors match the photos?
Due to variations in lighting conditions during photography, display devices, and individual screen settings, the actual product colors may differ slightly from the images shown. Please refer to the actual item you receive as the definitive standard.
- How long does it take for orders to ship?
Typically, orders are shipped within 2 business days after successful payment. Please note that there may be slight delays during holidays or promotional periods.
- What payment methods do you accept?
We accept credit cards, debit cards, and various third-party online payment methods. Please refer to the checkout page for the specific options available.
- Is this a subscription service or a one-time purchase?
All products on this website are sold as one-time purchases.
There are no automatic renewals;
There are no monthly or annual fees;
We do not offer any subscription services;
Customers only pay the amount due for their current order.
- Can I return or exchange items?
If an item has quality issues or if you received the wrong item, please contact our customer service team within 7 days of receipt to request a return or exchange. Returned items must be unused, unworn, and in their original packaging.
- Do you offer international shipping?
International shipping is available to select regions; please refer to the checkout page for specific destinations and shipping rates. International orders may be subject to customs duties or additional fees, which are the responsibility of the recipient.
- What should I do if I receive a defective item?
If you discover that an item is damaged, has quality issues, or does not match your order, please contact our customer service team immediately. We will assist you in resolving the issue through a return, exchange, or compensation arrangement.
- How can I contact customer service?
You can contact us via the online chat feature on our website or by sending an email to our official support address. We will provide you with assistance and support as soon as possible.
